Note: Access to this feature depends on your user group settings or your individual user settings, which are set by your administrator. We can either connect to your Mac in a view-only session and walk you through the steps using the Chat feature, or you can follow the steps on your own to perform them yourself! MacOS Catalina (10.15) and Big Sur (11.0) introduced new security features that require additional permissions for using the full feature set of the GoToAssist Expert desktop applications for Windows and Mac and/or RescueAssist.įor us to be able to remotely control your Mac running macOS Catalina or Big Sur, the steps below must be performed. This allows professionals to deliver fast on-demand support by allowing users to quickly and easily start a support session right from the browser or via a desktop application!

GoToAssist Remote Support is a service that allows support professionals to resolve their customers' technical issues using screen sharing, mouse and keyboard control, plus other great tools.

Mac remote assistance free